Feedback and Complaints Procedure

At Oxford Scholars Programme, we value the experiences and opinions of our participants and are dedicated to continuous improvement. We welcome feedback and see it as an opportunity to enhance our programmes and services.

Providing Feedback:

Participants and their families are encouraged to provide feedback:

• During the programme, through informal discussions or scheduled meetings.

• After the programme, via our online feedback form available on the website.

Complaints Procedure:

If you have a concern or complaint:

Writing Your Complaint: Please submit your complaint in writing via email or mail, detailing the issue thoroughly.
Acknowledgment: We’ll acknowledge your complaint, requesting any necessary clarifications.
Investigation Initiation: Our investigation will begin promptly after we’ve fully understood your complaint.
Information Review: We’ll review the relevant information on our files related to your complaint.
Findings Communication: We’ll reach out to discuss our findings and work towards a mutually agreeable solution.
Further Dissatisfaction: If you’re unsatisfied with the resolution, you’re welcome to contact us for further review.
Review Process: We will reassess the initial investigation and the decisions that were made.
Final Response: We’ll inform you of the outcome of the review as soon as possible and confirm our final stance on your complaint.

Escalation of Complaints: Should you remain unsatisfied after our internal process, you may approach independent accrediting bodies for a further review, only after steps 1-9 have been completed.

Oxford Scholars Programme Complaints Procedure

Writing Your Complaint: Please submit your complaint in writing via email, mail, or fax, detailing the issue thoroughly.
Acknowledgment: We’ll acknowledge your complaint, requesting any necessary clarifications.
Investigation Initiation: Our investigation will begin promptly after we’ve fully understood your complaint.
Information Review: We’ll review the relevant information on our files related to your complaint.
Findings Communication: We’ll reach out to discuss our findings and work towards a mutually agreeable solution.
Further Dissatisfaction: If you’re unsatisfied with the resolution, you’re welcome to contact us for further review.
Review Process: We will reassess the initial investigation and the decisions that were made.
Final Response: We’ll inform you of the outcome of the review as soon as possible and confirm our final stance on your complaint.

Escalation of Complaints: Should you remain unsatisfied after our internal process, you may approach independent accrediting bodies for a further review, only after steps 1-8 have been completed. The British Accreditation Council (BAC) has accredited the Oxford Scholars Programme’s as a short course provider and has it’s own complaint process. For full details on their procedure, please refer to the provided link (https://www.the-bac.org/bac-complaints-procedure/).